FAIRFIELD, NJ Apr. 19, 2021 – AMS Workplace Technology (AMS), a leading Certified Premier Business Partner of FM:Systems of almost 20 years, announced today that the company has become an official Technology Partner with ServiceNow. The partnership follows AMS having developed a fully integrated and bidirectional synchronizing integration with FM:Systems software. AMS has worked diligently to meet ServiceNow’s requirements for development and uses standard ServiceNow features and methods to facilitate the exchange of information with FM:Systems.
The integration allows for any FM:Systems module such as Move Management, Maintenance Management, etc. and any ServiceNow ticket types including Requests, Incidents, etc. to be created and updated as needed to allow for complete synchronization between the applications. A classic example of this is to automatically create a ServiceNow ticket for telephone or IT services from a move request created in FM:Systems. This allows ServiceNow to continue to be used for ticketing as needed by providing automation of the Move Management module in FM:Systems to act as a one-stop-shop for processing move requests.
Owner and President, Dan Lorenz stated “This partnership is a result of our talented team of application developers and engineers that have put in many hours to learn and meet ServiceNow standards. Once they were knowledgeable about how to work properly in ServiceNow, our expert knowledge of FM:Systems software allowed us to create a foundation for just about any needed integration between ServiceNow and FM:Systems, including the FMS:Employee desk and room booking solution. Our next step is to finalize a place for our integration in the ServiceNow Store to give it the easiest and most supported path for companies to install and get the integration up and running.”
