Integrate FM:Systems Seamlessly With Other Applications
When applications are integrated together, they can help to automate processes where systems of record must be used, avoid manual data entry errors and redundancies, and create a more streamlined user experience. FM:Systems software is the system of record for space inventory, space allocation to departments, and personnel space assignments.
With the Move Management and Maintenance management modules, move and maintenance tickets can be created and/or managed in the system and can be integrated with other ticketing systems. Even security badging systems and other data sources can be leveraged, and their data exchanged with FM:Systems to provide valuable reporting and data analytics.
Ticketing Systems
Processes such as Moves/Adds/Changes (MAC) and service & maintenance requests are sometimes required to be tracked in a company’s standard ticketing system such as ServiceNow, Remedy, or Maximo for service provider tasks. These are often kept separate, forcing a department admin to fill out request forms in two different places when they need something such as a move to be processed. This makes for disconnected activities that can get out of sync, is redundant, and is cumbersome for the end user.
ServiceNow-FM:Systems
Integration Engine
AMS has experience linking FM:Systems software with these types of systems even in a bi-directional manner. Our ServiceNow-FM:Systems Integration Engine is a standard plug-in for ServiceNow that allows for direct linking, syncing, and creating and updating tickets in both systems from either side of origin. The plug-in uses standard ServiceNow components and can be modified to support any workflow needed for ticket exchange with FM:Systems.
Human Resources & Department Data
The most common integrations with FM:Systems are the Human Resources (HR) and Department data sources. Common examples include SAP, Workday, Oracle, or other systems that manage personnel and department data. Personnel data is important to understanding employment status and department-level resources. Department structure and hierarchy is key to understanding how space is allocated on the floor plans and is essential to be able to charge back space to departments or their rollup lines of business.
AMS has extensive experience in creating secure data transfers to FM:Systems with automated scheduled routines that allow for the automation of adding and updating personnel (employees and contractors) as well as refresh the department structure. This helps to keep FM:Systems updated with the latest occupant and departmental data for the best possible reporting!
APIs (Application Programming Interfaces)
FM:Systems supports APIs via web services, and AMS Workplace Technology has expert-level experience in integrating these to exchange data and interface with several applications. As a Certified Premier Business Partner, AMS is able to leverage these APIs in the hosted environment or on your on-premises software to effectively and securely talk to other systems.
Mobile Applications
Looking for your mobile app to interface with FM:Systems software? AMS has experience in hooking custom mobile apps into the FMS:Workplace and FMS:Employee databases as needed to retrieve, create, and update data. In addition to custom apps, AMS can leverage popular low-code/no-code mobile tools such as Modo Labs, Microsoft Power Apps, and Google AppSheet to talk to FM:Systems as needed. Our solutions have even brought barcoding scanning to the existing FM:Mobile product!
READ
ServiceNow Integration Data Sheet
