Our FM Systems Integration Engine is a certified ServiceNow Store app that supports automated bi-directional workflows between FM:Systems and ServiceNow
ServiceNow-FM:Systems Integration Engine
Features & Benefits
- Build virtually any workflow, business rule, or process to improve efficiency and productivity between different groups and teams
- Abilty to start the integration from either application and process tickets in real-time
- Optimizes your company’s processes and resources with automated bi-directional data exchange
- Unburdens data-entry tasks of your staff and enables them to achieve more significant results
- Supports all FM:Systems and ServiceNow modules (requests, incidents, change requests, problem management, etc.) with robust capabilities for multiple integrations
Watch
See a short demo of the ServiceNow FM:Systems Integration Engine.
How it Works
- Purchase the FM Systems Integration Engine from the ServiceNow Store.
- A basic integration example is included.
- Consult with AMS for a quote for custom workflow implementations in either direction.
Integrate FM:Systems Seamlessly With ServiceNow
ServiceNow is the worldwide leading market share IT Service Management (ITSM) software application. It boasts one of the best low-code/no-code platforms with extensive integration capabilities. Many corporations use this software not only to track IT Helpdesk tickets but also to manage other service requests that relate to facilities such as new hire, move, and maintenance services.
FM:Systems, a leading Integrated Workplace Management Software (IWMS), consists of several modules, including Space, Move, Asset, and Maintenance management. These allow for the management and processing of several workflow activities from asset lifecycle management to personnel moves/adds/changes (MACs) and facilities service requests.
“By leveraging the app, you can automate and streamline unstructured manual complex processes between your Facilities and IT departments and convert them into simple digital workflows.”
Automate Workflow Processes
With the FM Systems Integration Engine app, processes such as MAC requests and service requests can be created in either application and automatically create and update tickets in the other. This allows customers of both applications to leverage the capabilities of both tools with full control and flexibility with how they should be processed and managed. Workflows can be set up from either application sync with the other in order to facilitate proper coordination of efforts.
Another example would be using FM:Systems to collect facilities requests from the end-user, then automatically creating an associated request in ServiceNow. This allows for a split where the end-user sees their front end, and the work is dispatched on the back end and tracked in a more detailed manner. By leveraging the app, you can automate and streamline unstructured manual complex processes between your Facilities and IT departments and convert them into simple digital workflows.
Start the Work in Either Application
Start a request where it makes sense to do so for end-users. Since the app engine allows for bi-directional integration, you get to choose which app acts as your users’ front-end experience. This will enable you to create a “one-stop-shop” for user requests by limiting the need for them to have to know and access multiple systems. It allows you to separate end-user requests from back-end tickets where the stakeholders access them. With either starting point, the unique ids for each ticket are recorded and automatically cross-referenced to stay in sync.
Get Started
Getting the app is easy – go to the ServiceNow Store and access the FM Systems Integration Engine page. Next, contact AMS to see how we can help with the integration requirements of your project. You’ll be working seamlessly and efficiently with both applications!