Integrated Facilities Management for an Activity-Based Workplace

FM:Systems User Conference (2019) Breakout Session

Room: Southern I
Time: 1:00pm – 1:40pm

Samsung Electronics America (SEA) is the world’s largest manufacturer of mobile phones with its flagship Samsung Galaxy^TM line.  SEA also markets semiconductors, household appliances, and other consumer electronics maintaining the world’s largest market share of flat-panel televisions.  With headquarters in Ridgefield Park, NJ and North Texas, SEA consolidated its facility management services and implemented FM:Interact to deliver it’s white-glove concierge employee services and prepare for their large corporate move to Plano TX.

With the help of AMS CAD + CAFM Solutions, SEA implemented FM:Interact in a phased-approach to deliver to employees a suite of workplace tools to allow for the request and processing of Moves/Adds/Changes (MAC) and facility Service Requests.  Branded as MyWorkplace for communication and awareness, the solution allowed SEA employees to make a better connection with facilities and streamline often confusing processes into a one-stop-shop.  Learn more about how SEA planned and delivered a best-in-class implementation of FM:Interact to support their new Integrated Facilities Management (IFM) for a redesigned Activity-Based Workplace.

Primary Learning Objectives

1. How Integrated Facilities Management (IFM) with FM:Interact Streamlined FM Services for Samsung
2. How the Move Module helped support a massive move for Samsung’s Mobile HQ in Plano, TX
3. How FM:Interact provided a foundation for additional concierge services for their employees

Jackie Williams, Senior Manager Workplace Operations // Samsung

As the Head of Workplace Operations for Samsung Electronics of America (SEA), Jackie leads a team of dynamic workplace professionals who focus on space and facility management operations, sustainability and workplace technology across the United States. She plays an important role in tying all of these areas together to support Samsung employees in the workplace, through the use of the FM:Systems Integrated Work Management Software, internally branded as My Workplace. Jackie is an International Facilities Management Association (IFMA) Member and has held various roles within Facility Management for the last 15 years.

Dan Lorenz, President // AMS CAD + CAFM Solutions

As the President of AMS CAD + CAFM Solutions, Dan leads a team of highly qualified professionals who provide consulting, project management, implementation, and training on FM:Systems products.  With a professional background in facilities, AutoCAD, and software development, Dan helped build the FM software services team at AMS over the last 16 years to include some of FM:Systems largest and most successful customers.  He plays a major role in business development at AMS, bringing cutting edge CAD and CAFM software technology and solutions to the FM market.  Dan is an IFMA certified Facility Management Professional (FMP) who is a member of the local New Jersey IFMA chapter and has presented at several Autodesk and FM:Systems events as well as regional and national FM seminars and webinars.

Danny Hill, Applications Engineer // AMS CAD + CAFM Solutions

As an Applications Engineer at AMS CAD + CAFM Solutions, Danny works with customers to design and develop creative solutions using FM:Interact. Danny plays an important role in helping Samsung manage and continue to develop their FM:Systems software branded as MyWorkplace.  He has an advanced knowledge of development tools that help streamline processes with FM:Interact and also assists in space planning activities.  Danny has a BA in Information Technology at Rutgers University and is an IFMA Facility Management Professional.