A leader in FM:Systems integrations, AMS announces its bi-directional integration app with ServiceNow.
FAIRFIELD, NJ Mar. 17, 2022 – AMS Workplace Technology (AMS), a leading Certified Premier Business Partner of FM:Systems for 20 years, announced today that the company had released their FM Systems Integration Engine application in the ServiceNow Store. The app is a certified engine that supports automatic bi-directional workflows between FM:Systems and ServiceNow to increase efficiency and communicate seamlessly between different teams and groups. As a ServiceNow Technology Partner, AMS has worked diligently to meet ServiceNow’s requirements for development and uses standard ServiceNow features and methods to facilitate the exchange of information with FM:Systems.
The integration allows for any FM:Systems modules such as Move Management, Maintenance Management, etc., and any ServiceNow ticket types, including Requests, Incidents, etc., to be created and updated as needed to allow for complete synchronization between the applications. A classic example of this is to automatically create a ServiceNow ticket for telephone or IT services from a move request created in FM:Systems. This allows ServiceNow to continue to be used for ticketing as needed by providing automation of the Move Management module in FM:Systems to act as a one-stop-shop for processing move requests.
Owner and President Dan Lorenz stated “This integration app allows customers with both FM:Systems and ServiceNow to seamlessly work as needed in both applications. It supports starting a request in either application and makes for a more efficient workflow process. With this engine, we can do just about anything in either application based on a customer’s needs.”.
The FM Systems Integration Engine app is available now at the ServiceNow Store.
About AMS Workplace Technology
AMS Workplace Technology (AMS) is a leading Premier Certified Business Partner with FM:Systems of 20 years specializing in consulting, designing, and implementing facilities management software and technology solutions. AMS is a full-service, goal-oriented CAFM/IWMS implementer that partners with customers to bring them best-in-class FM applications. Our innovative solutions combined with our industry experience have helped many of FM:Systems’ largest and most successful customers, including corporate facilities, pharmaceutical/research companies, higher education campuses, and health care institutions.
For more information visit www.amsworkplace.com.
